KeyLogic Receives 97% Customer Satisfaction Rating

The results are in, and KeyLogic’s customers have spoken loudly – they were very satisfied with our performance in 2005. Our annual Customer Satisfaction Survey, conducted online by an independent firm, asked clients to rate our services based on eight key metrics. 97% of the customer responses were positive. The remaining 3% gave a neutral rating. No customer scored KeyLogic negatively on any metric. The summary results are:

Metric 1: Quality
Please rate the quality of KeyLogic’s work products and services.
100% positive response. One customer noted that employees “always provide the most exemplary work in a very timely manner. They constantly deliver high-quality products, even under tight deadlines.”

Metric 2: Cost
Please rate the cost/value of services provided by KeyLogic.
92% of KeyLogic’s customers gave positive ratings. The remaining 8% were neutral.

Metric 3: Schedule
Please rate KeyLogic’s timeliness and adherence to schedule.
92% gave positive ratings, 8% were neutral. Comments included “very satisfied is an understatement”!

Metric 4: Customer Support
Please rate KeyLogic’s responsiveness to customer needs and issues.
100% positive feedback. One customer observed that KeyLogic employees go “above and beyond the call”.

Metric 5: Business Relations
Please rate the ease of doing business with KeyLogic.
100% positive feedback. Our customers find KeyLogic so easy to do business with that one offered “it is pretty much transparent to me”.

Metric 6: Personnel
Please rate the professionalism and attitude of KeyLogic staff.
“Absolutely first rate” and “…true problem solver” are just some of the responses received along with 100% positive customer ratings.

Metric 7: Customer Alignment
Please rate KeyLogic’s understanding of customer goals and objectives.
92% responded positively, 8% were neutral. One happy customer noted “…they understand the customer’s goals and objectives better than the customer…” Although we appreciate this sentiment, KeyLogic does not claim to understand our customers’ goals better than they do.

Metric 8: Solution Orientation
Please rate KeyLogic’s focus on solutions to customer requirements.
100% positive results…KeyLogic understands its customers and provides “indispensable solutions” to their challenges.

“Maintaining high customer satisfaction has been a cornerstone of KeyLogic’s success thus far, and it remains a key element in our future growth,” says Ed DeCosta, KeyLogic’s Vice President of Business Development. “It is because of this dedication to customer service that, after seven years in business, we can still say we’ve never had a one-time customer.”